A while back I created a caption for this image saying: “just because I am on my knees does not mean I am down and out. It simply means I am getting ready to fly.” I recently had to deal with two members of my team leaving the nest. A necessary and natural part of the business journey, but a painful and disruptive one at that. Though I am no stranger to the devastating effects of losing an employee in whom you have invested. I have discovered that I am a very slow learner at times. Spending a considerable amount of time training, refining and developing these individuals have proved to be both strenuous yet rewarding to both me and the business. Allow me to break it down somewhat in order for it to make sense. Read more
Category: Thinking Out Loud
And the Winner is…
While I am writing this, I am finding myself within ear-shot of a number of teenagers discussing when they received their first PlayStation Consoles. The butt of the joke currently being the one chap who shares that he received his first PlayStation 2 in 2015. Read more
School Fees Receipts – What I Learned
My earliest taste of business having started at the age of 9 when I started selling “Gaaring” (Nylon String) to kids in my area in order for them to fly there kites. A profitable business, but one that soon closed down when my leading supplier, my mother, realized that she was going through string faster than a newborn in diapers.
PE, Poor Service – Same WhatsApp Goup?
Having walked into a well-established and respected restaurant with a footprint in Walmer, Stanley Street, and Summerstrand respectively. I have come to see a noticeable drop in their overall quality and standard of service since their humble yet blazing beginnings in the then newly renovated Parliament Street. It seemed that with each passing year, their requirements for staff (management and waiters alike) seem to decline as their brand grew. Mention needs to be made of a few staff members who really stand out, yet the overall quality of food, lack of attention to client needs, and general disregard for basic requests left much to be desired. Read more